FAQs

FAQs 

Q: What are the delivery charges?

A: Delivery charge will be worked out in the checkout process and will be shown when your address has been entered. 

Q: How long will delivery take?

A: We aim to get your delivery to you as soon as possible. If the products you order are in stock then we aim to deliver to your door the following week if not before. We also have a collection option available for our stores. 

Q: Where do you deliver to?

A: We currently deliver to a 30 mile radius of out stores. You will not be able to complete your order if you are outside of this radius. If you are looking to order from outside this radius we are happy to talk about your options, just call 07841 993967. We also offer collection from our stores so you can drive away when the stock is ready. 

Q: What are the payment options online?

A: We accept all major credit and debit cards including MasterCard, Visa, American Express and PayPal. We also have a Finance option coming soon. 

Q: Can I cancel or change my order?

A: If for any reason you have an issue with your order please call us on 07841 993967 for more information. 

If you have any other quires call us on 07841 993967 or email website.genuinerealoak.co.uk 

 

In the unlikely event that you need to return a product to GRO, contact us on 07841 993967. We will then be able to access the return, talk through it with you and tailor the return to your needs.